退款政策
最后更新：2026年6月30日
💡 核心原则：境身是数字服务（SaaS），AI 生成过程消耗真实算力成本。我们提供免费套餐供体验，建议先试用再付费。
1. 免费套餐
免费套餐（Free）永久免费，每天可生成 3 条视频，无需支付任何费用。
2. 订阅退款
2.1 月付订阅
- 付款后 24 小时内，如未使用任何付费功能，可申请全额退款
- 已使用付费功能的月付订阅，不支持按比例退款
- 可随时取消订阅，当前周期结束前仍可继续使用，不会再次扣费
2.2 年付订阅
- 付款后 7 天内，如生成视频不超过 10 条，可申请全额退款
- 超过 7 天或已大量使用的年付订阅，按已使用月份扣除月付标准费用后，退还剩余部分
3. 技术问题退款
如果由于我们的服务故障导致在 48 小时内完全无法使用（非第三方 API 故障），可申请相应时长的服务期延长或退款。
以下情况不在退款范围内：
- 您自己的 API Key 余额不足或失效导致生成失败
- 第三方 API 服务（HeyGen、即梦、DeepSeek）宕机或故障
- 上传的照片/语音质量不满足生成要求
- 网络环境问题导致无法访问
4. 重复扣费
如果因系统错误导致重复扣费，请立即联系我们。确认后 3-5 个工作日内原路退回。
5. 退款申请流程
- 通过右下角客服按钮提交申请，或发邮件至 support@mirroraart.space
- 提供：注册邮箱、订阅时间、退款原因
- 2 个工作日内审核回复
- 获批后原路返回，到账时间取决于支付方式（通常 5-10 个工作日）
6. 取消订阅
- 在会员中心点击"取消订阅"
- 当前周期结束前服务不中断
- 到期后自动降级为免费套餐
7. 联系我们
- 右下角客服浮窗留言
- 邮件：support@mirroraart.space
Refund Policy
Last updated: June 30, 2026
💡 Core Principle: JingShen is a digital service (SaaS). AI generation consumes real computing resources. We offer a free tier for evaluation — please try before you pay.
1. Free Tier
The Free tier is permanently free: 3 videos per day, no payment required.
2. Subscription Refunds
2.1 Monthly Subscriptions
- Full refund available within 24 hours of payment if no paid features have been used
- No prorated refunds for monthly subscriptions where paid features were used
- You may cancel anytime — service continues until the current period ends
2.2 Annual Subscriptions
- Full refund available within 7 days if fewer than 10 videos were generated
- Beyond 7 days or with significant usage: prorated refund minus months used at the monthly rate
3. Technical Issue Refunds
If our Service is completely unavailable for 48+ hours due to our fault (not third-party API failures), you may request a service extension or refund for the affected period.
Not eligible for refund:
- Generation failures caused by your own API Key running out of balance or becoming invalid
- Third-party API outages (HeyGen, Jimeng, DeepSeek)
- Uploaded photos/audio not meeting quality requirements
- Network issues on your end preventing access
4. Duplicate Charges
If you are charged twice due to a system error, contact us immediately. Confirmed duplicates will be refunded to the original payment method within 3-5 business days.
5. How to Request a Refund
- Submit via the support button (bottom-right) or email support@mirroraart.space
- Provide: registered email, subscription date, reason for refund
- We will review and respond within 2 business days
- Approved refunds are returned to the original payment method (typically 5-10 business days)
6. Cancelling Your Subscription
- Click "Cancel Subscription" in the Membership page
- Service continues uninterrupted until the current billing period ends
- Account downgrades to Free tier automatically at period end
7. Contact Us
- Click the support widget at the bottom-right of our website
- Email: support@mirroraart.space